Week 9: Quality Management Systems
Overview
This week focuses on quality management terminology and concepts, PDCA (Plan-Do-Check-Act) cycle vocabulary, root cause analysis techniques and language, and quality documentation and reporting.
Topics Covered
Subtopics
- Quality management terminology and concepts
- PDCA (Plan-Do-Check-Act) cycle vocabulary
- Root cause analysis techniques and language
- Quality documentation and reporting
Class Activities
Tuesday Class Activities
- Assignment introduction: Quality Improvement Plan
- Introduction to quality management systems and terminology
- Class activity: Incorporating cycles of PDCA
- Group work: Corrective actions in response to non-conforming products
Thursday Class Activities
- Discussion: Methods for root cause analysis
- Case study: Preventative Action Plan
Independent Activities
Assignment: Quality Improvement Plan
- Find an example of a non-conforming product or service
- Conduct root cause analysis to identify the causes for the issue
- Write a quality improvement plan that incorporates corrective and preventative action
- Due date: Sunday of Week 9
Learning Resources
- ISO 9000 family of standards
- Examples of quality management documentation
- Root cause analysis methodologies and templates
Assessment
- Quality Improvement Plan (3 points)
- Class attendance and participation (2 points)
đź“Ą Download Week 9 Content
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🤖 AI Study Prompts
Copy the downloaded week content and try these prompts:
- “Help me understand the PDCA cycle and how to apply it to quality improvement”
- “Create a root cause analysis template for translation quality issues”
- “What are the key components of an effective quality improvement plan?”
- “Generate examples of corrective vs. preventative actions in quality management”
Ready to dive deeper? Explore the specific activities and resources for this week below.